SHIPPING POLICY

Effective Date: 4/23/2026

Macrominds carefully prepares and packages its baked goods to help ensure they arrive fresh and in good condition.

Processing and Shipping

Orders are generally prepared and shipped within 3 business days after payment is completed. Business days do not include weekends or federal holidays.

Our normal shipping days are Monday-Friday. We may adjust shipping days during holidays, severe weather, extreme temperatures, or periods of high demand.

Shipping charges and available delivery methods are displayed during checkout.

Delivery Estimates

Delivery dates are estimates unless expressly stated otherwise. Carrier delays, weather, holidays, emergencies, and other circumstances outside our control may affect delivery.

If we cannot ship your order within the timeframe promised when you placed it, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

Tracking information will be emailed when available. Tracking may take up to 24 hours to update after shipment.

Perishable Products

Our baked goods are perishable and should be retrieved promptly after delivery. Customers are responsible for monitoring tracking information, promptly opening the package, and following all provided storage, refrigeration, freezing, thawing, or preparation instructions.

Some products may arrive cool, at room temperature, or partially thawed. This does not necessarily mean they are unsafe or defective.

If a product appears spoiled, contaminated, improperly sealed, or otherwise unsafe to consume, do not eat it. Contact Macrominds within 24 hours of delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before placing an order.

Macrominds is not responsible for delays, losses, spoilage, or additional expenses caused by:

• An incorrect or incomplete address;

• A missing apartment or unit number;

• An unavailable recipient;

• Refusal of delivery; or

• Failure to retrieve or properly store a delivered package.

Address changes cannot be guaranteed after an order has entered preparation or shipping.

Lost or Damaged Orders

If tracking does not show delivery and the expected delivery date has passed, contact us so we can work with the carrier to locate the package.

If an order arrives damaged, incorrect, incomplete, or apparently unsafe to consume, contact us within 24 hours of delivery. Include your order number, a description of the problem, and photographs of the product, packaging, and shipping label.

If a package is confirmed lost before delivery, we will provide an appropriate replacement or refund.

If tracking confirms that a package was correctly delivered but it cannot be located, Macrominds will provide reasonable assistance with a carrier investigation. However, we cannot guarantee a refund or replacement for a package that is lost or stolen after confirmed delivery.

Resolutions are subject to our Refund and Return Policy.

Contact Us

Questions or concerns about an order may be directed to:

Macrominds
Email: tom@macromindsshop.com
Phone: 740-974-7631
Mailing Address: 189 W. Coshocton St., Johnstown, Ohio 43031

Please include your order number in all order-related communications.