REFUND AND RETURN POLICY

Effective Date: [Month Day, Year]

At Macrominds, we take pride in the quality and freshness of our baked goods. Because our products are perishable food items, all sales are generally final. However, we will work to make things right when an order arrives damaged, contains the wrong products, is missing items, or is otherwise materially defective.

Perishable Products

For health and safety reasons, we cannot accept returns or exchanges of baked goods. Products should not be mailed or shipped back to Macrominds unless we specifically request it.

We do not provide refunds solely because of personal taste preferences, failure to follow provided storage or preparation instructions, or an ingredient or allergen that was disclosed before purchase.

This policy does not limit any rights or remedies that cannot legally be waived.

Damaged, Incorrect, Missing, or Defective Orders

If your order arrives damaged, contains an incorrect product, is missing an item, or appears unsafe to consume, please contact us within 24 hours of delivery.

Include the following information:

• Your name and order number;

• A description of the problem;

• Photographs of the product;

• Photographs of the shipping container and packaging; and

• A photograph of the shipping label, when applicable.

Please retain the product and all original packaging until we have reviewed your request. Do not consume a product that appears spoiled, contaminated, improperly sealed, or otherwise unsafe.

After reviewing the circumstances, Macrominds may provide an appropriate resolution, including:

• A replacement product;

• A refund for the affected product;

• Store credit, if accepted by the customer; or

• Another reasonable resolution agreed upon by Macrominds and the customer.

Refunds and replacements are determined based on the circumstances of each order and applicable law.

Shipping Delays and Product Condition

Delivery dates are estimates unless expressly guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

If a delay causes a perishable product to arrive in a condition that appears unsafe to consume, contact us within 24 hours of delivery and provide photographs. We will review the shipment and determine an appropriate resolution.

Macrominds is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer, an unavailable recipient, refusal of delivery, or failure to retrieve a package promptly after delivery.

If we cannot ship your order within the timeframe promised at the time of purchase, we will notify you and provide the options required by applicable law, which may include agreeing to the delay or canceling the unshipped order for a full refund.

Lost or Undelivered Packages

If tracking information does not show that your package was delivered and the expected delivery date has passed, contact us at tom@macromindsshop.com. We may ask you to allow time for the shipping carrier to locate the package or complete an investigation.

If a package is confirmed lost before delivery, we will provide a replacement or refund as appropriate.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, property management, and the shipping carrier. Macrominds will assist with a carrier investigation when reasonably possible, but we cannot guarantee reimbursement for packages that the carrier confirms were correctly delivered and that were subsequently lost or stolen.

Order Cancellations and Changes

Because baked goods may be prepared specifically for each order, requests to cancel or modify an order must be submitted as soon as possible.

We will make reasonable efforts to accommodate a cancellation or change, but we cannot guarantee that an order can be canceled or modified after preparation, packaging, or shipping has begun. Once an order enters production, payments may be nonrefundable because ingredients, labor, and packaging have already been committed.

If Macrominds cancels an order, the customer will receive a full refund for the canceled portion.

Incorrect Shipping Information

Customers are responsible for reviewing their name, shipping address, delivery information, and product selections before submitting an order.

Refunds and complimentary replacements are not guaranteed when an order is delayed, lost, returned, or damaged because the customer provided incorrect or incomplete information. If a package is returned to us and the products can no longer be safely resold or shipped, the product price and original shipping charges may be nonrefundable.

Allergies and Dietary Requirements

Customers are responsible for reviewing all available ingredient and allergen information before ordering. Our products may be prepared or packaged in facilities where common allergens are present.

If you have a severe allergy or specific dietary requirement, please contact us before placing an order. Unless Macrominds provided incorrect ingredient or allergen information, refunds are not available because a customer overlooked disclosed ingredients, allergens, or dietary information.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take approximately 5–10 business days after the refund is issued.

Original shipping charges are generally nonrefundable unless the refund results from an error by Macrominds, a confirmed lost shipment, or a defective product.

Fraudulent or Abusive Claims

Macrominds reserves the right to refuse a refund, replacement, or store credit when a claim appears fraudulent, materially incomplete, abusive, or inconsistent with the available order and shipping information.

Contact Us

To report a problem or request assistance, contact:

Macrominds
Email: tom@macromindsshop.com
Phone: 740-974-7631
Mailing Address: 189 W Coshocton st, Johnstown Ohio 43031

Please include your order number in all communications.